Our Samsung Induction Range — Model NE58H9970WS/AA — is barely 6 years old. Yesterday, both left-side cooktop elements stopped working. The control knobs still turn on the cooktop elements, however the display shows the “no cookware” error message. We’ve tried multiple pans, and the the right-side elements still function. We’ve even tried disconnecting the power for a full minute but that didn’t help.
Has anyone else had their cooktops stop working? If so, what was needed to fix it?
Solved! Go to Solution.
Hello! I understand how this can be frustrating with your heating elements not working properly, Have you tried the troubleshooting steps in the following link?https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-...
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.