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11-20-2018 05:45 PM (Last edited 06-02-2023 05:23 PM by SamsungAl ) in
Kitchen and Family HubMy family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.
Solved! Go to Solution.
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12-06-2020 12:48 PM in
Kitchen and Family HubSame problem with my fridge... touch screen stopped working suddenly.. Is there a final solution on that or has the screen to replaced to fix that?
In my case it works couple minutes after pulling the plug and than again no reaction on the touch screen
Unbeleavable if I conseder how much I paid for it..
I am disapointed about Samsun´s customer servise if I read to all the treads...
BB
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12-09-2020 10:40 AM in
Kitchen and Family Hub- Mark as New
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12-09-2020 11:04 AM in
Kitchen and Family HubI am sorry to hear about this. Please send the full model and serial numbers to this PM Link.
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01-14-2021 09:26 AM in
Kitchen and Family HubPlease stop posting this. You and Samsung KNOW it doesn't work. Just blowing smoke is not fixing the problem.
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12-13-2020 06:45 PM in
Kitchen and Family HubTried all reset options... when the reset happens the screen says family hub and the display screen but it does not turn on for us to do anything to it!!! So frustrating!!! Needs to have a better answer!
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12-16-2020 03:46 PM (Last edited 12-17-2020 10:01 AM by MsBri1 ) in
Kitchen and Family HubHello,
So disappointed. Everything else works great on the Family Hub refrigerator except for the touch screen.
It comes and goes exporadically. One morning is fine and works for a few hours, then it becomes unresponsive again . I plugged a remote keyboard and mouse and I can use it as a normal computer. It looks like a minor software glitch to me. What's terrible annoying it's the lack of support, from either Home Depot store in Kenner Louisiana, the place we purchased it, and also from the giant Samsung. We understand how difficult it must be to find technical people right now. We've been waiting patiently for 3 months, but this totally unacceptable. We paid premium price for this fridge! Please help! Anyone? Note. Recycling it On and Off and clearing the Smart Things data, as suggested by one member did not help. Thanks for the USB hints though.
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12-27-2020 03:30 PM in
Kitchen and Family HubClearly this is a huge issue with this product and Samsung is avoiding being proactive or helping people fix the problem. Clear why they warranty is only a year for an appliance that should last 10+ years. I have all Samsung appliances in my new house as well as a Samsung phone and will definitely not be purchasing another Samsung appliance after this experienc.
Is anyone else Interested in filing a lawsuit against Samsung? I will take care of contacting the attorney, but he will need details from all of you
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01-01-2021 06:46 PM in
Kitchen and Family HubI just had the same issue and no restart is working. Still on warranty so I will try tomorrow but if no answer I will join to your lawsuit
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01-14-2021 01:57 PM in
Kitchen and Family HubHi,
It just happen to us this morning the screen became unresponsive. All I did was open the right fridge door and turn the red toggle swith off for 10 seconds and turn it back on. After 10 seconds it started ok and works fine. But when I tried it the first time to turn the red toggle swith off I did it quickly and it did not work. Second time I turned it off and waited for 10 seconds then turn it back on and it worked.
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01-14-2021 09:24 AM (Last edited 01-14-2021 09:29 AM by MsBri1 ) in
Kitchen and Family HubAny luck finding an attorney yet? Email is <hidden>. I'm 100% with you.