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Original topic:

Refrigerator ice dispenser flap opens and closes constantly

(Topic created: 04-08-2021 12:16 PM)
userUkjMMvIaSF
Constellation
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Kitchen and Family Hub

Hi, this is in reference to an issue with RF28N9780SG/AA-05. It's either the PCB board in the rear of the unit, the flapper unit, the ice selector that controls the flapper, or something else. Do you know what the issue is related to?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Thank you for reaching out this is something that will require service you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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4 Replies
userUkjMMvIaSF
Constellation
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Kitchen and Family Hub

It's not the PCB board. Does anyone have any suggestions?

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userjrdQwjSZEX
Constellation
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Kitchen and Family Hub

I am having this same problem.  Is there a fix?

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user9h9gcYzKUJ
Astronaut
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Kitchen and Family Hub

I'm having the same problem. Is there a fix?

 

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Thank you for reaching out this is something that will require service you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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