Ring cameras says need Software update but there is none!!??

[DAE51D]

Today my family Hub shows this error message that I need to update the Ring software app to view the cameras (which have worked fine for the past year or two). Except there is no app update when I click that little button and there's no OS software update either!??!!

[GreenBL0X]

Happened to me too! Same model, however, I was NOT able to find a fix 😞

[DAE51D]

Curious if you have the same versions of Ring app and OS shown above?

[Popsicle20]

According to this description in the Galaxy Store, Family Hub has been discontinued and is no longer supported. It will work only on older model refrigerators. Newer refrigerators should use SmartThings instead.

[DAE51D]

I'm using SmartThings on the phone. AFAIK the tablet on the fridge is called Family Hub. I know there was an old app named the same too; that was before I got this a year ago.

Also you can see Tizen 6.0 in one of my cam shots

[charcharchar123456]

Did you get the download from the software update to the end? It was okay after downloading and installing.

[DAE51D]

WHAT update? I go to software updates daily and it hasn't done anything in almost a year. As per screenshots... can you compare your versions of OS and app to mine?

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I would recommend reaching out to our SmartThings community using the following link: https://community.smartthings.com/. As they will be able to help with this furthur! 

[rakeemrakeem]

After the update of the Familyhub, the Smartthing video widget no longer shows the Ring video.

I bought this fridge for this use case, and now, Samsung suddenly shuts it down. Who would imagine a software upgrade will actually downgrade a feature??

This is unacceptable. 

When will this feature be deployed?

[LongHiker]

@rakeemrakeem Have you reached out to Ring to see if they have a solution? It is very possible that they need to update their app/driver to support the latest update.