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Samsung Bespoke 4 Door Fridge Wont connect to Smart Things

(Topic created: 11-19-2023 08:11 AM)
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Kitchen and Family Hub

Hello! I hust bought a Samsung Bespoke 4 Door Refrigerator a few days ago and i cannot connect to the fridge with the Smart Things App at all. I have tried everything. I reset the fridge, reset my phone, reset my router, changed router settings, deleted the smart things app and reinstalled, etc. Fridge light also wont work. Any sugestions? 

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Samsung_Moderator
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not being able to connect your fridge to the SmartThings app and all its great features. It sounds like you've already been through the main troubleshooting steps we would recommend for this. At this point, I would suggest reaching out to our dedicated SmartThings team for further assistance. They will have the best tools and resources to determine and resolve the issue. You can reach them directly by calling 1-866-813-2404. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not being able to connect your fridge to the SmartThings app and all its great features. It sounds like you've already been through the main troubleshooting steps we would recommend for this. At this point, I would suggest reaching out to our dedicated SmartThings team for further assistance. They will have the best tools and resources to determine and resolve the issue. You can reach them directly by calling 1-866-813-2404.