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Samsung Bespoke refrigerator temperature problems

(Topic created: 02-25-2024 07:57 PM)
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Kitchen and Family Hub

I purchased a Bespoke refrigerator a few months ago. I have the refrigerator set at the lowest temperature setting, but it does not get cool enough. On the other hand, The freezer is set to the highest temperature and it is too cold. Is there any way to calibrate the thermostats? Both compartments are 75% full. If not, I will need to return it. 

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Samsung_Moderator
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Kitchen and Family Hub

Hello! Thank you for reaching out! Unfortunately there is no way to calibrate the temptation. You can try the information in the following link to help: https://www.samsung.com/us/support/answer/ANS00080450/ If this does not help service will be required. But as you have recently purchased this I would recommend taking this back for an exchange/refund. If you wish to proceed with service please either send us a private message with your full model or serial number, or call in direclty at 1 (800) 726-7864

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! Unfortunately there is no way to calibrate the temptation. You can try the information in the following link to help: https://www.samsung.com/us/support/answer/ANS00080450/ If this does not help service will be required. But as you have recently purchased this I would recommend taking this back for an exchange/refund. If you wish to proceed with service please either send us a private message with your full model or serial number, or call in direclty at 1 (800) 726-7864