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Original topic:

Samsung Repair Technician broke our oven and caused a natural gas leak

(Topic created: 06-02-2022 06:59 AM)
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userK7e3mKHKTQ
Constellation
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Kitchen and Family Hub

This occurred on May 9, 2022 and I have yet to receive a response from Samsung's alleged "Escalation Department"

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

I get the frustrations with the situation and I would be more than happy to look into this for you.  Could you send a private message with the transaction number from your ticket? That way I can check for any notes and possibly contact the team regarding your case because that's a bit of a big deal when you have a gas leak.  

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I get the frustrations with the situation and I would be more than happy to look into this for you.  Could you send a private message with the transaction number from your ticket? That way I can check for any notes and possibly contact the team regarding your case because that's a bit of a big deal when you have a gas leak.  

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userK7e3mKHKTQ
Constellation
Options
Kitchen and Family Hub

PM sent

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user9ai10etJFD
Astronaut
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Kitchen and Family Hub

You won't hear from them, and if you do they won't help you.

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