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Samsung Stove Model: NE59J7850WG door will not latch

(Topic created: 11-22-2023 04:28 AM)
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Scuba667
Astronaut
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Kitchen and Family Hub

Full door will not latch. If smaller top door is open, you can latch the larger door section. But when you close the smaller top door, the full door unlatches and sits open about.5 to 1 inch. Causing irregular temp and cooking and unsafe!

Ridiculous quality issue. What is repair?

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

That sounds super frustrating! I was able to find a link with some troubleshooting steps that may correct this issue at hand: https://www.samsung.com/us/support/troubleshooting/TSG01209248/

 

In the event that the steps from the link don't work, service would be recommended. For assistance with service, you can reach out to us through any of the methods listed below.

1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864 if you’d like to speak with a live agent about this situation.

4.) Use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAl
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

That sounds super frustrating! I was able to find a link with some troubleshooting steps that may correct this issue at hand: https://www.samsung.com/us/support/troubleshooting/TSG01209248/

 

In the event that the steps from the link don't work, service would be recommended. For assistance with service, you can reach out to us through any of the methods listed below.

1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864 if you’d like to speak with a live agent about this situation.

4.) Use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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