Samsung jet vacuum

[Tasinger]

I have seen that there is users that are having problems with their Samsung jet hoover models in particular the head breaking off during normal use. 
can I ask if anyone else has been refused warranty. My hoover is only 6 months old and the head as broken off.

its only used as a upstairs hoover and is only used to clean three rooms so its had very limited and light use.

• to be honest I had researched the hoover prior to buying and I had seen that this was a known issue but on a previous post the Samsung moderator was very helpful in providing a replacement. 

   

[khorus]

Hi, I have the same issue. The retailer (Crampton & Moore) said it was nothing to do with them and I should contact Samsung. Samsung responded saying it was tough luck and if I want a new device, I'll have to pay for it. They said 'damage' wasn't covered by their warranty. It's a shame as have a load of other Samsung products (TVs, tablets, phones) which are all expensive and seemingly good quality. This piece of junk and the substandard way my issue has been handled is a deterrent from purchasing from them again.