Very disappointed with my stove , only 2 1/2 years old and already have to replace 3 broken dials and side frame of control panel, both sides broken. Unfortunately since it is out of warranty I will have to pay this. The rest of my appliances are also Samsung and also cheaply made, will never purchase another Samsung appliance
Yes Danelle312 is correct regarding us at Samsung addressing the concern and we recommend for you to contact us by phone here at Samsung using the toll-free number 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, by email at rangesupport@sea.samsung.com, or online at samsung.com/us/support/range-knob-kit to request free knob locks. This can assist with helping prevent further knob dials being broken.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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Yes Danelle312 is correct regarding us at Samsung addressing the concern and we recommend for you to contact us by phone here at Samsung using the toll-free number 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, by email at rangesupport@sea.samsung.com, or online at samsung.com/us/support/range-knob-kit to request free knob locks. This can assist with helping prevent further knob dials being broken.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thatโs really frustrating especially for something that should last much longer than 2โ3 years. Youโre not alone, a lot of people have had similar issues with control knobs and panels wearing out too quickly.
Since itโs out of warranty, you might want to at least get a quote for replacement parts before decidingโsometimes itโs cheaper than expected. But if youโre done with it, proper disposal is important (especially with electrical appliances).
