Original topic:

2018 QN55Q6FNAFX-ZA TV & HW-Q600c Soundbar ARC issue

(Topic created: yesterday)
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Garyrh
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LED and OLED TVs

I just bought this soundbar and it is hooked up to hdmi arc on the soundbar and on the tv. In tv settings it I set to hdmi-cec. I have Apple TV and Samsung blue ray player and neither will turn on the soundbar. I have tried resetting both the TV and soundbar to factory default but no luck. I have tried new hdmi cables and that did not work. The only way I can get the soundbar to work is if I unplug it from the wall and plug it back in the soundbar will come on when turn on one of the devices but the next time I turn the power off and back on the soundbar will not power back on. I have the latest firmware for the soundbar. It seems the TV defaults back to the TV speakers and doesnā€™t save the soundbar. Itā€™s driving me crazy. It work just fine when  I had my Bose SoundTouch 300. Thanks.

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