Original topic:

Apps wont in install

(Topic created: 08-02-2022 03:11 PM)
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usergKDJNo5SCu
Constellation
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LED and OLED TVs

I have a new 50" AU7000 UHD 4K Smart TV, the pre-installed apps are displayed when I click on it.  It shows an install button. When I try to install it the error code(102028) is displayed. I did the self diagnose and 1 though to 5 is ticked. I unplugged the Tv and turned it on again same problem occurs. I Logged out of my Samsung account and back in, still same issue.  Please help what  do I do next

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! I understand how this can be an inconvenience with not being able to install apps. You can try factory resetting the TV, by going to settings > general > reset. If that doesn't help then I would recommend calling in at 1-800-726-7864 and asking for our remote management team. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! I understand how this can be an inconvenience with not being able to install apps. You can try factory resetting the TV, by going to settings > general > reset. If that doesn't help then I would recommend calling in at 1-800-726-7864 and asking for our remote management team.