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08-19-2022 12:39 PM (Last edited 12-03-2023 11:31 PM by SamsungChelsea ) in
LED and OLED TVsTv has developed large black lines, assumed the back light had burned some leds.
i looked inside and the strong Oder of burning plastic came out of the screen. The diffuser has several scorch marks.
should I be concerned about this thing catching on fire? Tv is less than 2 years old.
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08-21-2022 10:49 AM in
LED and OLED TVsHello! I understand how this can cause some concern with your diffuser like this. I would recommend calling directly with your full model and serial number to get this issue solved the quickest. You can reach our customer service department at 1-800-726-7864. Or if you prefer you can also private message us with the same information.
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08-19-2022 12:45 PM in
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08-19-2022 04:50 PM in
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08-19-2022 06:10 PM in
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08-21-2022 10:49 AM in
LED and OLED TVsHello! I understand how this can cause some concern with your diffuser like this. I would recommend calling directly with your full model and serial number to get this issue solved the quickest. You can reach our customer service department at 1-800-726-7864. Or if you prefer you can also private message us with the same information.