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2 weeks ago in
LED and OLED TVs
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2 weeks ago in
LED and OLED TVsHi there, Thanks so much for asking about this. I have a few links that may help with this. This first link has everything you need to know about setting up and using the Samsung universal remote.
https://www.samsung.com/us/support/answer/ANS00089902/
I also recommend checking that the software on your TV is up to date. You can use this link for steps on how to do this:
https://www.samsung.com/us/support/answer/ANS10002051/
If that does not resolve the issue, the next step would be a factory reset of the TV. This link has a step by step guide on resetting the TV.
https://www.samsung.com/us/support/answer/ANS00077524/
Please let us know if this helps.
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