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PS42A416C1D Plasma Display - Volume stuck

(Topic created: 11-09-2021 11:08 AM)
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userFCFDUKUpEg
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LED and OLED TVs

The volume on my Plasma TV is struck, cannot lower or higher sound or mute volume either when using the remote or using the controls on the side of the Plasma Display

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Anonymous
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LED and OLED TVs

Thank you. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/uk/support/contact/, or contact your regional Samsung Community here: https://eu.community.samsung.com/?category.id=uk.

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Anonymous
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LED and OLED TVs

Good afternoon. I understand that having sound issues with your television can be frustrating. I have been unable to locate your model in my system. Was the TV purchased in the US?

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userFCFDUKUpEg
Constellation
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LED and OLED TVs

No it was purchased in the UK

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Solution
Anonymous
Not applicable
Options
LED and OLED TVs

Thank you. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/uk/support/contact/, or contact your regional Samsung Community here: https://eu.community.samsung.com/?category.id=uk.

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