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Plex app missing from DU8000 - how can I get it?

(Topic created: 2 weeks ago)
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Terry_Wys
Constellation
Options
LED and OLED TVs

I bought the 43" DU8000 because I saw a web page that mentioned it came with Plex Pass. But now I can't find Plex anywhere in the apps. How can I get it?

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Terry_Wys
Constellation
Options
LED and OLED TVs

Coincidentally, I had a problem with the ARC sound in that TV so I exchanged it at the store for another. This new one does show Plex available so I was able to install it. Thanks for your help!

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks for asking about this. You should be able to just search in the Smart Hub to find and add the Plex app. I have this link that has more detailed information about installing and using apps on your TV: 

https://www.samsung.com/us/support/answer/ANS00062169/

Please let us know if this helps. 

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Solution
Terry_Wys
Constellation
Options
LED and OLED TVs

Coincidentally, I had a problem with the ARC sound in that TV so I exchanged it at the store for another. This new one does show Plex available so I was able to install it. Thanks for your help!

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