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Samsung 2016 TV UE49KU8400U how to clear cache

(Topic created: 07-21-2024 06:47 AM)
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Redpanda83
Constellation
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LED and OLED TVs

Hello, 

 

we are having issues with our 2016 Samsung TV and have been asked by our tv provider to clear the cache. 

We cannot find an option to do this on this model of TV. Has anyone done this? We also cannot seem to be able to uninstall the app. Has anyone managed to do this? 

the tv is slow and we need to reboot all of the time.

 

thanks 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there! Thanks so much for asking about this. I've got just what you need to help with this. The following link has step by step instructions on how to clear the cache on your TV. 

https://www.samsung.com/us/support/troubleshooting/TSG01205506/

Please let us know if this helps. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there! Thanks so much for asking about this. I've got just what you need to help with this. The following link has step by step instructions on how to clear the cache on your TV. 

https://www.samsung.com/us/support/troubleshooting/TSG01205506/

Please let us know if this helps.