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Smart things not finishing download

(Topic created: 08-08-2024 10:29 AM)
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lrosenman
Nebula
Options
LED and OLED TVs
New q60d 32" TV connect to smart thing's and the download gets to 100% and just sits there.

Ideas?
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SamsungTam
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

Hello! @lrosenman Thank you for posting about this. I'll be more than delighted to assist with this issue. Can you soft reset the unit by unplugging the TV from the power source for about 30 seconds and then plug it back in? Here's a link you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01109777/

Please let us know if this helps. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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lrosenman
Nebula
Options
LED and OLED TVs
It actually fixed itself later that evening. Thanks though.
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

That's great to hear! Please feel free to reach out if you have any other questions!

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