Original topic:

Sound Freeezes On My TV

(Topic created: 04-09-2023 03:10 PM)
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plasticsman
Constellation
Options
LED and OLED TVs

If the UN40EH5300FXZA is on for awhile, the sound is frozen. You cannot make it softer or louder.  The only way I have found to resolve that issue is to unplug the TV.  No problem for awhile after that and then it freezes again!

Any suggestions!

Thanks for your help!

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1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! First I would love to welcome you to the Samsung community! Thank you so much for reaching out. I completely understand your concerns, and I'll be more than delighted to assist with this issue. I notice you have tried multiple steps and the issues occur. I recommend trying to perform a sound test on the TV. On your TV, navigate to Settings, then select Support, and then select Self Diagnosis. Select Sound Test and wait for the test to finish. If the test reveals a problem, you can try resetting the sound. From Settings, select Sound, then select Expert Settings, and then select Reset Sound. 

 

If the issue occurs then the unit will require service. Here are some service options: 

Reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

Facebook: http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

 

For assistance for international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! First I would love to welcome you to the Samsung community! Thank you so much for reaching out. I completely understand your concerns, and I'll be more than delighted to assist with this issue. I notice you have tried multiple steps and the issues occur. I recommend trying to perform a sound test on the TV. On your TV, navigate to Settings, then select Support, and then select Self Diagnosis. Select Sound Test and wait for the test to finish. If the test reveals a problem, you can try resetting the sound. From Settings, select Sound, then select Expert Settings, and then select Reset Sound. 

 

If the issue occurs then the unit will require service. Here are some service options: 

Reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

Facebook: http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

 

For assistance for international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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