LED and OLED TVs

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Samsung UHD TV remote wont scroll down in sub-menu

Posted by 05-17-2020 12:44 PM in LED and OLED TVs

I recently bought a Samsung UHD series 7 TV and my remote will not scroll down under submenus of settings. It only scrolls to the side and I also... View Post

02-06-2021 10:23 AM

Any updates on this issue? I had to reset my wifi and now I can't connect because I can't navigate i... View Post

My Samsung 55” UHD is unable to connect to server

Posted by 01-26-2020 08:30 AM in LED and OLED TVs

Hi, I bought my Samsung 55" UHD Smart tv - Samsung 7 series (55) in December 2019 and all was working fine with the apps. I got... View Post

02-12-2021 05:34 PM

My internet is compatible with the tv. It won't connect to the server but it's connected to internet... View Post

PS42A416C1D Plasma Display - Volume stuck

Posted by 11-09-2021 11:08 AM in LED and OLED TVs

The volume on my Plasma TV is struck, cannot lower or higher sound or mute volume either when using the remote or using the controls on the side of... View Post

Anonymous 11-09-2021 01:16 PM

Thank you. This forum is for support of US products and customers. As your product is a non-US model... View Post

TV won't install apps`

Posted by 06-15-2020 10:03 AM in LED and OLED TVs

I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install... View Post

02-07-2021 02:38 PM

Worked! Glad I did not have to go to the hassle of unplugging it. Thanks! View Post

Annoying chiming sound during viewing

Posted by 07-26-2020 05:44 PM in LED and OLED TVs

I purchased a 65" Class TU8000 Crystal UHD 4K Smart TV (2020) 2 weeks ago. It randomly makes an annoying chiming sound. This sound totally... View Post

07-14-2021 11:03 AM

Nope... this is not it. There is obviously a firmware issue and samsung needs to make alexa a deleta... View Post

Samsung Crystal UHD TV. Cannot get audio out of the HDMI Arc connection when in the smart TV mode

Posted by 07-29-2020 05:14 PM in LED and OLED TVs

I have a Samsung Crystal UHD, Model code UN75TU8000FXZA. This TV feeds my Yamaha RX-V685 AV Receiver. The HDMI 2 Arc connection on my TV feeds the... View Post

08-20-2020 04:57 AM

So, I kept thinking about the setup you are saying, my current setup and the error message. I plugge... View Post

Samsung Crystal UHD (2020) screen flickering

Posted by 06-17-2020 08:16 AM in LED and OLED TVs

Hello, I would like to know if anyone is experiencing screen flickering randomly on this TV series. I currently have the 65" version and... View Post

10-25-2021 08:36 PM

I have the same issue. I bought mine April of 2020. So the factory warranty has run out. I've unplug... View Post

Cannot store changed settings

Posted by 11-05-2021 07:52 PM in LED and OLED TVs

Hello. For example, if I change the brightness setting and turn off the tv, then turn the tv on again, the change I made goes back to the original... View Post

11-05-2021 09:27 PM

Hello have you tried talking to Samsung customer support or looking up on Google your exact TV brand... View Post

Can't adjust volume with remote while external speakers are plugged into my TV

Posted by 10-31-2021 11:42 AM in LED and OLED TVs

I just got a Samsung UN55J6200AFXZA Smart TV, and I like using external speakers. I have those plugged in, but I can't adjust the volume with... View Post

11-05-2021 05:13 AM

Hello, I also have this problem but I am using an optical cable and still can't control the volume w... View Post

UN55NU6900 Dark Screen on Left Side

Posted by 11-01-2021 12:51 PM in LED and OLED TVs

The TV isn't even 3 years old. 20% of the left side went dark last week and there are bands elsewhere where it's starting to happen. ... View Post

11-01-2021 02:30 PM

I understand how this may be frustrating with your tv screen being dark on one side, if this is occu... View Post

Connect two blue tooth devices

Posted by 10-27-2021 12:56 PM in LED and OLED TVs

Connect two blue tooth devices View Post

Anonymous 10-27-2021 04:28 PM

Good afternoon, I will be happy to assist you. Your television does not support Bluetooth connection... View Post

Dark Left Corner of Screen

Posted by 10-26-2021 01:51 AM in LED and OLED TVs

The Left bottom corner of my Samsung Curved Screen is dark. Please assist. View Post

10-26-2021 07:43 AM

I can definitely understand your concern here regarding your television display. Let's try to allevi... View Post

How to connect older wii console to Smart TV

Posted by 10-19-2021 02:34 PM in LED and OLED TVs

Is there a way for me to hook up an old wii console to my new tv. There are no av ports on the tv. I’m not sure what adapter, if any, would work... View Post

10-19-2021 03:07 PM

Hi! I purchased an RCA to HDMI adapter and it works like a charm! Once you acquire one you'll be bac... View Post

Samsung remote volume ⬆️ and ⬇️ button not working

Posted by 10-03-2021 03:46 PM in LED and OLED TVs

I have a Samsung TV model Un4m5300 and the tv remote volume button isn't working. If I hold up volume it will 24, 25 up 25, 24 volume. Not only... View Post

10-14-2021 04:42 PM

Thank you all I ended up getting new remote through amazon View Post

Trouble connecting Samsung TV to android phone

Posted by 08-21-2021 04:17 PM in LED and OLED TVs

Have been unable to mirror/cast from phone to 2018 Samsung Smart HD TV(UN55NU8000). 1. Updated TV software. Removed and then added Smart Things... View Post

10-09-2021 06:27 AM

Hi, If your phone or tablet will not display, it may need permission from the TV. Restart your devic... View Post

UN75MU6070 hard drive full from forced app installs

Posted by 09-30-2021 09:36 AM in LED and OLED TVs

My TV is just over three years old. A recent update has installed Tubi, Peacock, PBS, PBS Kids and other apps I have no interest in and these have... View Post

10-07-2021 04:51 PM

Which version? I was finally able to speak to someone and they upgrade me from 1290 to 1299 and it f... View Post

TV Storage full

Posted by 10-02-2021 06:05 PM in LED and OLED TVs

I've seen a bunch of posts regarding this particular issue and seemingly no interest from Samsung into providing a solution. I... View Post

10-07-2021 02:31 PM

Hello, If you're experiencing Issues with full compacity or errors such as this, first please make s... View Post

Samsung free TV emulation

Posted by 10-03-2021 03:37 PM in LED and OLED TVs

Does anybody know how to mirror the Samsung free app TV stream? From the phone to the TV? I have a Samsung phone and TV and... View Post

10-05-2021 09:35 AM

At this time, Samsung Free doesn't support mirroring from phone to tv. However, we have marked your ... View Post

Unable to connect to samsung server

Posted by 10-03-2021 08:06 PM in LED and OLED TVs

I am unable to connect to any of my apps. The tv shows that the smart hub is updating try again later. I have unplugged TV, I have reset the smart... View Post

10-04-2021 05:44 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a... View Post

Line in screen

Posted by 09-15-2021 02:21 PM in LED and OLED TVs

I have a Samsung UN65KS8000FXZA which I purchased in 2016. Today when I turned it on I noticed a white line directly above the Samsung logo. It... View Post

09-28-2021 07:09 AM

I sent you a message and still haven't heard back from you. View Post

Samsung remote trying to pair a keyboard

Posted by 08-16-2021 01:50 PM in LED and OLED TVs

I cannot connect my smart remote to my TV (UN65MU6300). The on/off button will power the TV, but when I press any button the TV says... View Post

09-26-2021 06:42 PM

That didn't work for me. What worked for me was putting a network cable. Seems like the wireless har... View Post

cannot change the antenna input on my hg32nd690

Posted by 09-15-2021 03:54 PM in LED and OLED TVs

I have a hg32nd690 that was used on a hotel system. I want to use it on off air antenna and can't change it from cable. any ideas? I also... View Post

Anonymous 09-15-2021 04:56 PM

I understand this is frustrating for you. The HG32ND690 is a Hospitality display designed for use in... View Post

New firmware update

Posted by 09-05-2021 02:47 PM in LED and OLED TVs

I have a UN46ES6820 led tv bought in 2012, the last firmware on the tv was version 2004. Recently a version 2006 showed up ( after 6 years from... View Post

09-05-2021 07:54 PM

I should have said that the 2006.0 showed up ON the tv via the online update feature…. View Post

Multi Audio Output grayed out UN65KU6500

Posted by 09-02-2021 01:07 PM in LED and OLED TVs

Is it possible on this model (UN65KU6500) to play audio through headphones and the TV speakers at the same time? I tried going to Settings ->... View Post

09-02-2021 01:56 PM

Awesome! I'm happy to hear this. It's been our pleasure assisting you! View Post

SERIOUS DEFECT that should warrant a RECALL: Samsung 50" Smart TVs

Posted by 08-13-2021 09:43 AM in LED and OLED TVs

I wanted to make you aware of a known issue (according to Google) with the Samsung 50" Smart TVs. This was given to me as a Christmas gift 5... View Post

08-29-2021 02:36 PM

My TV started flashing white in the middle of the night. It wasn't even on It was in standby. We unp... View Post

Recycle my 3-D Samsung TV

Posted by 08-28-2021 11:16 AM in LED and OLED TVs

I own a UN4C7000W. But, it doesn't work anymore. None of the inputs work. I'm not trying to repair it. How can I recycle it? View Post

08-28-2021 11:48 AM

Hello, I apologize for the issue you're having with the television. You can find all the information... View Post

65" tv left side going dark....not even 2 yrs old.

Posted by 08-24-2021 08:52 AM in LED and OLED TVs

Well it seems we aren't the only ones suckered into buying this p.o.s. tv. Not even two years old and the screen is going dark on the left... View Post

08-24-2021 09:11 AM

I understand how this may be frustrating, just to confirm does this occur on all sources and during ... View Post

Samsung one connect HDMI port issues

Posted by 08-23-2021 03:59 AM in LED and OLED TVs

Hello my hdmi ports on my one connect are not working View Post

08-23-2021 01:12 PM

I understand how this may be frustrating and want to help have you tried the troubleshooting steps b... View Post

Samsung UN65 inch TV screen going dark.

Posted by 08-22-2021 09:26 PM in LED and OLED TVs

I bought a UN65MU6290 and after 1 year the screen went dark, gradually, and they can’t out and replaced board and was working again. Now 1.5 years... View Post

08-23-2021 05:40 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

Samsung Account Grayed Out

Posted by 02-26-2021 04:58 PM in LED and OLED TVs

I am trying to access terms and conditions on my Samsung smart tv. The Samsung account is grayed out. How does one log into the Samsung account... View Post

Anonymous 08-13-2021 02:10 PM

Thank you for posting. It's good to know that you are up and running now. View Post