I am having the same issue as the following person did copied below. This is happening with two of my Samsung TV's and I just keep getting told that I need to send it out and pay for support. The solution that you kept referencing this person to go to does not the solve the issue. I have tried everything on both TV's. Connecting to a hotspot instead of home network, factory restoring, cold booting,... and several other exhausting tactics.
My 50 inch Samsung smart TV had a memory overage notification and suggested I do a reset. I started doing that and was directed to screen to do a reset. I went through step one and entered the 0000 pin, and went to step 2, after step 2 went to step 3 hit the right arrow to advance and now the TV is frozen on step 3. The remote buttons will no longer bring up any of the menus, nor allow me to to advance or go back (the only buttons that will do anything in this frozen state are the power and volume buttons)
I went through Samsung test support via text and that was absolutely worthless, all they would say is I could pay for someone to come out and maybe fix it, I was also told that I should buy another remote and believe it or not buy another TV. I followed the directions that the smart TV directed and now Im stuck with a TV with a frozen screen on step 3 of the reset process and Samsung tech support doesn't have a clue on how to break out of/ reset the TV. I will also add the TV and remote were working fine until I recieved the memory issue and advised to reset the TV.
It won't allow me to skip step 3. No buttons work. I have to factory reset the tv again. If I don't try and accept the terms and conditions and skip before step three I can get it past, but no apps will show up unless I accept the terms and conditions. If I attempt to accept them after the setup the same thing occurs and it gets stuck on that screen (Step 2 in that case) as well and won't let me past.
