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Original topic:

TV Plus issues on my Samsung TV (UN50NU6950)

(Topic created: 11-20-2023 07:22 PM)
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nzk09
Constellation
Options
LED and OLED TVs

I'm at my wits end regarding this issue. I have a UHD Samsung TV (UN50NU6950) I bought back in 2020 and as of lately, it's been driving me crazy. For starters,  it was telling me that I didn't have sufficient space when I tried to download a app which is laughable because in the three years I've had it, I've only downloaded a handful of apps. So I decided to do a factory resetting VIA the Smart Hub and now my after the (factory) reset, ALL my TV plus channels have been removed. They're gone. I have nothing. No Smarthub/TV Plus. The TV is now basic to its basic settings which further means I'm going to have to tinker with it AGAIN to get to the settings I originally had, video and audio wise. 

I've found someone with a similar issue as mine back this August yet the only response was to check the TV manual or settings or to call a 1-800 number they where given. Let me make this clear: There is NO Smart Hub or TV Plus on my Samsung TV. The suggestions given seem to be a least for those who the app in the first place but is inactive for whatever reasons. My TV has nada. Internet access is fine and all that. My TV doesn't require an update. I've reset Smart Hub and reset it in general (factory settings). I've even scanned channels via cable, air, and both it said I had 0 channels. Nothing.

I also live in Eastern Puerto Rico now and REALLY don't want to be told to call elsewhere because they cannot help due to my location, which seems to be trend for many customer services. 

ANY help or suggestions would be appreciated. I just want the Smart Hub/TV Plus back. 

Edit: Check my TV manual via downloads on the Samsung webpage for the UN50NU6950 UHD Smart TV and it mentions NOTHING about Smart Hub or TV Plus. 

1 Solution


Accepted Solutions
Solution
OoYORIoO
Sun
Options
LED and OLED TVs
@nzk09

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.

Samsung Product Support Website:

"How to Discharge or Cold Boot Your Samsung Television"

https://www.samsung.com/us/support/answer/ANS00062957/

1. Unplug the TV from the power source.
2. ***Wait for at least 60 seconds to discharge any residual power.***
3. Plug the TV back into the power source.
4. Disconnect all Devices & Cables from your Samsung Television IE: USB, HDMI, Digital Optical Output, Mouse, & Keyboard
5. Attempt to turn on the TV using the remote or the physical power button.
6. If your Samsung Television is plugged into a Power Strip or Surge Protector. (Test and ensure that the Power Strip or Surge Protector is Functioning Properly)

If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your Information to a Samsung Moderator. @Samsung_Moderator

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!

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4 Replies
Moshpit
Asteroid
Options
LED and OLED TVs

I feel your pain. See my post from today. I'm a network engineer and I can't work out what's going on. I could really learn to hate Samsung!

Dmb13nd
Constellation
Options
LED and OLED TVs

We are experiencing the same issue. The entire app has disappeared from 2/3 of our Samsung TVs and I’m unable to find them again. 

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Reply
Solution
OoYORIoO
Sun
Options
LED and OLED TVs
@nzk09

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.

Samsung Product Support Website:

"How to Discharge or Cold Boot Your Samsung Television"

https://www.samsung.com/us/support/answer/ANS00062957/

1. Unplug the TV from the power source.
2. ***Wait for at least 60 seconds to discharge any residual power.***
3. Plug the TV back into the power source.
4. Disconnect all Devices & Cables from your Samsung Television IE: USB, HDMI, Digital Optical Output, Mouse, & Keyboard
5. Attempt to turn on the TV using the remote or the physical power button.
6. If your Samsung Television is plugged into a Power Strip or Surge Protector. (Test and ensure that the Power Strip or Surge Protector is Functioning Properly)

If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your Information to a Samsung Moderator. @Samsung_Moderator

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!
OoYORIoO
Sun
Options
LED and OLED TVs
@nzk09

It sounds like your Samsung Monitors will require Service. I will provide additional information on how to seek Support for your Samsung Monitors here:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your Information to a Samsung Moderator.

@Samsung_Moderator

***Please Note: The Samsung Moderator will request additional information from you.***

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Monitors. Samsung Customer Support is here to assist you. Thank you!
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