Original topic:

YouTube Transparency Issues

(Topic created: 2 weeks ago)
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Kyrios90
Constellation
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LED and OLED TVs

Hi

For a while now I've having some issues with my YouTube app. It lost the transparency it had over the progress bar and other icons. Now they look like big black blocks, making it really uncomfortable when watching videos.

96c44845-85be-4a04-844d-fcb5bff558a7.png

I tried clearing the cache but it is still happening.

Any ideas how could I resolve this?

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hey there @Kyrios90!  Thank you for reaching out!  Are you seeing this in any other apps or is it strictly with youtube on the television?  If it's just youtube,  I would uninstall and reinstall the app.  If it's still doing that after the fact, I would reach out to youtube directly for support.

 

Please get back to us with more info as soon as you can!

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hey there @Kyrios90!  Thank you for reaching out!  Are you seeing this in any other apps or is it strictly with youtube on the television?  If it's just youtube,  I would uninstall and reinstall the app.  If it's still doing that after the fact, I would reach out to youtube directly for support.

 

Please get back to us with more info as soon as you can!

Kyrios90
Constellation
Options
LED and OLED TVs

Hi! In my tv I do not have the option to delete the Youtube app, just to reinstall it, which I did and did not solve the issue.

Given that this is happening on a samsung tv with tizen OS, I don't think Youtube support can do much with this issue, that's why I came here for help. I will try though.

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