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How to clean the screen of the ViewFinity S9 5K monitor?

(Topic created: 12-10-2023 02:43 PM)
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user3Qfe4mXYx3
Cosmic Ray
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Monitors and Memory

Hello, is it easy to clean the matte screen of the S9? What is the best way to do so? 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! The easiest way would be to do the steps below. 

 

Caution: Because your monitor’s screen is fragile, you should avoid using certain cleaning products. Do not spray water or any kind of detergent onto it. Do not apply window cleaners, soaps, wax, or anything containing alcohol, solvents, or ammonia. Using abrasive pads, paper towels, or cloth towels can scratch and damage the screen.

 

To clean your monitor, we recommend only using a soft microfiber cleaning cloth and distilled or still water. Other types of water can contain minerals that may leave a residue on the screen’s surface. When you are ready, use these guidelines to clean your monitor:

  1. Turn off the monitor and the computer, and then disconnect the power cables. Make sure the monitor has cooled down before going to the next step.

  2. Using a clean microfiber cloth, gently wipe the monitor’s screen to remove dust and fingerprints. Do not press on the screen while cleaning. You can also use compressed air remove dust from the screen.

  3. Dampen the cloth with a small amount of distilled water. If there is a touch stain (such as food) on the monitor, you can also try using a mixture of 50 percent distilled water and 50 percent white vinegar. Make sure you wring out any excess liquid from the cloth before using it.

  4. Gently wipe the monitor with the dampened microfiber cloth. Do not press on the screen while cleaning.

  5. When you are finished, allow the monitor to dry and then reconnect the power cables.