LS32AG320NUXXU not updating firmware

[InnocentFool]

Hello,

I was wondering if anyone else is having an issue updating the firmware of the LS32AG320NUXXU monitor? 

I have several USB flash drives, all with only the firmware on the root of it. A drive (with activity led) will receive power for the first 1-2 seconds of being connected to the monitor then the drive stops receiving power, I know this because the led goes out. This isn’t long enough for a handshake/search of the drive (where led would flash rapidly, as done when connected to any computer). I have several newer drives and I'm guessing these are having the same problem.

I have tried

FAT(16), FAT32, ExFAT, NTFS

My monitor listed firmware is MJE-G3232AGLA-1000.6.bin.

Thanks for any help you can provide.

[ddaniel51 · Accepted solution]

Here is a link to the Firmware Update Manual page for your monitor.

https://www.samsung.com/uk/support/model/LS32AG320NUXXU/#downloads

I keep some USB 2.0 FAT32 sticks handy for doing updates as they are usually recognized by most systems.

[Samsung_Moderator]

Hello! Thank you for reaching out! If the info from @ddaniel51 does not help I would recommend also reaching out to your countries support page using the following link: https://www.samsung.com/us/common/visitlocationsite.html as we are only able to support US based products.