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Original topic:

Monitor won't stay off in sleep mode

(Topic created: 02-15-2023 10:18 PM)
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msimmons99
Cosmic Ray
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My 27" FT45 monitor (LF27T450FQNXGO) goes into sleep mode and wakes up when it's supposed to. But while in sleep mode it will repeatedly turn on for a few seconds and back off. Continuously and regularly maybe every 10 seconds. What's on the screen is just what it was when it went to sleep; nothing changes there.

What's turning it back on? I've been turning the power off to make it stop at night or it will do this all night.

Thanks!

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user_ams007
Samsung Care Ambassador
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I am still researching this problem please give me a little more time
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msimmons99
Cosmic Ray
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Thank you! I can deal with it so no rush.

 

 
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user_ams007
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Thank you for your patience and understanding,
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user_ams007
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Hi Mike I didn't forget about you, after doing some research it seems that this is a common problem with some Samsung monitors and I can't find the solution to fix the issue, As of today I sent an email to the Samsung display division asking for assistance with the Problem, As soon as I receive an email response I will update you ASAP, I am truly sorry that you are experiencing this issue
msimmons99
Cosmic Ray
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You're awesome! Sticking with this, tracking down the issue, and contacting Samsung is impressive and I'm grateful. It's interesting that this isn't that uncommon.

I've given up on turning the monitors off overnight because everything on the desktop moves to one monitor or the other when I turn them back on. So, at least for now, I'm just letting it go on and off all night. It's not near the bedroom so it's not that bad though there was someone else who popped into the thread a while back saying he had the same problem and it was a problem at night.

So now we'll see how Samsung responds.

Thanks.

 

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user_ams007
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No problem that is what the Samsung community is all about, I did see that someone had posted that they have been experiencing the same issue with their monitor , which makes me think it's a bigger problem with Samsung monitors, I am hoping to receive a response from the Samsung Display Division and as soon as hear back from them I will update you ASAP
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msimmons99
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I believe the Intel graphics utility updated the graphics card driver but I'll do it manually to be sure. I do prefer that anyway since I know what was actually done. I didn't update the chipset software but I'll do that.

I'll check the website for the Samsung ICC profile. I haven't done that before but I'll figure it out.

Thanks.

 

 
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userskiHb6HukW
Asteroid
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I have the same problem with my Samsung M5 monitor.  Except that this happens even when my laptop is switched off.  It says that it goes into standby mode then 10 secs later it wakes and repeats that it's going into standby mode in one minute.

I don't want to manually turn off my monitor cos I means I have to switch it on and off everytime I want to use it.

 

 
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msimmons99
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Same here. I was turning my monitors off every night but then it started moving all the windows to one monitor when I'd turn them on and I'd have to rearrange them.

I just ran some diagnostics and utilities to see if cleaning things up might help and it found some things. I'll do some more tests in the morning.

 

 
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user_ams007
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Hi Mike I am still researching this issue to try and see if it's a problem with the Samsung monitor, I didn't forget about you!!
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