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OLED G9 Display Port and Jog Switch/Menu Issues

(Topic created: 04-30-2024 12:03 PM)
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nobigdealbro
Constellation
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Monitors and Memory

Just set up my new OLED G9 49" on my PC with a Geforce RTX 2060, encountered two issues immediately:

  • Display Port does not work - it registers a signal but black screen
  • Jog switch does not appear to be working correctly, especially left (source selection) and up (functional menus). As a result, I can't access the monitor's settings. I've tried power cycling. 

Any advice would be appreciated before I initiate a return.

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GaryB82
Epic Samsung Care Ambassador
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Monitors and Memory

Sorry to hear your having this issue if the buttons won't function correctly and the display port won't display a picture I would suggest contacting support to see what they may be able to do before starting the return process 

https://www.samsung.com/us/support/contact/



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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GaryB82
Epic Samsung Care Ambassador
Options
Monitors and Memory

Sorry to hear your having this issue if the buttons won't function correctly and the display port won't display a picture I would suggest contacting support to see what they may be able to do before starting the return process 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.