JUMP TO SOLUTION Solved

Original topic:

OLED G9 Display Port and Jog Switch/Menu Issues

(Topic created: 04-30-2024 12:03 PM)
914 Views
nobigdealbro
Constellation
Options
Monitors and Memory

Just set up my new OLED G9 49" on my PC with a Geforce RTX 2060, encountered two issues immediately:

  • Display Port does not work - it registers a signal but black screen
  • Jog switch does not appear to be working correctly, especially left (source selection) and up (functional menus). As a result, I can't access the monitor's settings. I've tried power cycling. 

Any advice would be appreciated before I initiate a return.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Monitors and Memory

Sorry to hear your having this issue if the buttons won't function correctly and the display port won't display a picture I would suggest contacting support to see what they may be able to do before starting the return process 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


View solution in context

1 Reply
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Monitors and Memory

Sorry to hear your having this issue if the buttons won't function correctly and the display port won't display a picture I would suggest contacting support to see what they may be able to do before starting the return process 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.