Today all of a sudden my G9 that is 1 year to 1 year and a half went lite black screen.
I was playing on it after 6 weeks of not using the PC for being away on holidays and all of a sudden it went black.
I can see white/grey light but can't see any display port information or even the screen menu. I have tried the same cables in another screen and everything is working.
Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor screen being blank. I would recommend trying the steps in the link below.
If these to not help then service will be required. Depending on your warranty you will have a couple of options for service.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor screen being blank. I would recommend trying the steps in the link below.
If these to not help then service will be required. Depending on your warranty you will have a couple of options for service.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
