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Odyssey G9 on-screen menu corrupt, so cannot change settings

(Topic created on: 4/18/21 5:10 PM)
Artslaw
Constellation
Options
Monitors and Memory

One day after setting up this massive, beautiful monitor,  the OSM and all on-screen indicators became corrupt (below). No matter what, pressing the menu button gives a poorly pixelated blob where the menu should go, and moving around where the options would exist does not work (so can't use it blindly). There appears to be no way to reset anything to factory settings or load updated firmware without using that menu. I'd think, though, that there would be a combination of buttons and USB that could force-load firmware in this situation. . .if not, I have to ship this massive monitor back. :(

 

Recognizing a monitor. . .sort ofRecognizing a monitor. . .sort ofThe OSMThe OSM

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SamsungLarry
Community Manager
Community Manager
Options
Monitors and Memory

Try unplugging your unit for about 5 minutes and retrying directly into a wall socket. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

Try unplugging your unit for about 5 minutes and retrying directly into a wall socket. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
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Community Manager
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Monitors and Memory

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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