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Hello! Thank you for reaching out! I can see how this can be frustrating with your power button not working correctly. I would recommend making sure the button is not getting stuck and pressing correctly. After that, I would make sure the firmware is up to date also. I would also recommend unplugging and replugging it back up.
If none of this helps this will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.