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Original topic:

Samsung Odyssey G70A constantly disconnects

(Topic created: 11-08-2022 12:07 AM)
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useruOygPGwXHs
Constellation
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Monitors and Memory

So my 4 months old G70A (LS28AG700NNXZA) purchased from bestbuy starting to show sign of issue. It keeps turning off itself and stay off for a couple minutes. At first it started to happen during game playing sessions, but gradually it started to disconnect when browsing web .Monitor is connected to RTX 2080 via display cable. Please help

 

 
 

 

 
 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello, We understand how frustrating it is when the monitor is powering off, especially in the middle of a game.

Does the monitor power off when not connected to the display cable?

This link contains some tips that may help. https://www.samsung.com/us/support/troubleshooting/TSG01111092/

If the monitor continues to power off, it is recommended to have it evaluated by an authorized technician. You can use the following link to set up a service ticket in the U.S.: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello, We understand how frustrating it is when the monitor is powering off, especially in the middle of a game.

Does the monitor power off when not connected to the display cable?

This link contains some tips that may help. https://www.samsung.com/us/support/troubleshooting/TSG01111092/

If the monitor continues to power off, it is recommended to have it evaluated by an authorized technician. You can use the following link to set up a service ticket in the U.S.: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html