Samsung Odyssey G8 G80SD 32 inch Intermittent Black Screen

[NealMcDeal]

Hi Everyone

update.

For months I have been chasing Samsung re: firmware updates, eventually I got hold of 2nd level support and a technician that actually knew something instead of giving me standard pre-canned responses.

I was using 1004 firmware and then upgraded to 1005, unfortunately there was not any improvement.

However, Samsung support gave me access to v1301...a big jump in version numbers and now this is on the support websites to download as a USB update. (I am not sure if it is available via auto updates as I had upgraded them all manually as at the time, the auto update process didn't have the new firmware).

I can say that this version 1301 has "improved" but unfortunately not eliminated the screen blanking issue. This is very disappointing, but that being said it is happening a lot less these days once I have upgraded to this firmware.

So if you are running on anything less than 1301 and have this issue, I suggest you upgrade to the new version. You won't regret it. I have contacted support again, to find out if they are still going to continue looking into this problem. [I have also indicated that I have another problem with the Settings - Number - Color button on the remote, and that my remote eventually stops responding to my monitor - oh well will have to wait for that to be fixed.]

Anyway back to the monitor problem. I only seem to have the problem with Display Port. (Don't matter what frequency as it still occurs - FYI I operate the monitor at 120Hz. But tried 60Hz and 240Hz and still same issues. However, if I use HDMI I don't have any issues at all. I am using a NVIDIA RTX 4080 Super; using G-Sync Compatible/Adaptive Sync.

I have this monitor (as well as a G6) connected to my main PC using Display Port and then a work PC connected via HDMI. I am mainly on HDMI during the day and have NEVER had the issue with HDMI on the G8. However, when using Display Port, the problem still exists. (BTW the G6 has never missed a beat - so if you only use one computer connected to the monitor I will suggest you change your cable to HDMI. But if you are like me that use two computers connected up, the one using Display Port will probably still have an issue.

Do other people still have this issue with the screen going randomly black for about 1-2 sec from time to time? What Frequency (Refresh Rate) are you using?

Thanks

Neal

[NealMcDeal]

Well Well.... for everyone on this thread, I am assuming you all have Nvidia cards. If you don't please let me know.... I got this response from Samsung today.

"I am being told this is a Nvidia issue and that our R&D Team have reached out multiple times to Nvidia regarding this and are waiting for them to respond ... "

So if anyone does not have a Nvidia card that suffers the same issue please let me know and I can go back to Samsung.

Thanks... otherwise it looks as though I will start raising issues with Nvidia support.

[Rallysrac]

We have the same problem with the DP cable: ASUS TUF Gaming GeForce RTX 4070 Ti 12GB GDDR6X OC Edition (TUF-RTX4070TI-O12G-GAMING) Game Ready Driver 566.36.

[Libertycell]

Having this exact problem and I have 2 of these monitors side by side.

Like you, I have no problem with HDMI. So I wonder if its a Gsync thing.

Tried new quality DP cables without luck. 

They both have latest firmware 1301.

Hope samsung will fix this in time. 

[NealMcDeal]

Hi Libertycell, In my earlier response I found out from Samsung support that this problem is with Nvidia and not Samsung (well that is what Samsung told me) -they said that they have been trying (without luck) to get response from Nvidia.

I have asked them for more info, to assist me, so I can approach Nvidia support with the details.

So far it looks as though everyone that has responded on here has a Nvidia card. 😞

As soon as I hear back I will come back to this forum.

[skyline090]

Its strange that no other monitors in this product segment appear to have this issue. I wish we had more information on how its an Nvidia issue.

[NealMcDeal]

Just received a response from the person that I have been dealing with on Samsung (helpdesk) who speaks to the Developer/tech team this morning

"No detail about the cause has been shared with me however I will ask however there may be delays getting this info due to holidays in South Korea. We have been advised that it has been raised to Nvidia and we are waiting for them to provide a schedule for fix to be released."

So hopefully soon we can get an ETA for a fix from Nividia via Samsung. Fingers crossed. Also once I get the details of the problem I will share.

I agree it is weird that this issue only affects this monitor and also why it has gone so long without a fix!

[Geno71]

"they said that they have been trying (without luck) to get response from Nvidia."

Yes, because a support rep would def. have this kind of information. I agree with @NealMcDeal, kind of strange to point a finger at Nvidia when all other monitors appear to work just fine. 

[Ed-Log]

Hi, I'm having the same issue. I bought the Odyssey G8 OLED in January 2025.

I have the firmware version 1301. I'm using the DP cable provided with the monitor.

I have a RTX 3060Ti and running the monitor at 60Hz.

When I turn on the monitor, after 10-15 minutes I will get a 1 or 2 seconds black screen.

Turning G-Sync off did not resolve the issue.

[userWmJTMDqUFd]

Debating to just sell it at a lost and get the msi version to be honest unless we get confirmation it get fix anytime soon.

[NealMcDeal]

For this monitor - I have only had the screen going black just once after power on at the 10min mark on the latest firmware 1301. So atm, i am bearing with it as it is not as inconvenient/annoying as 1005 which happening regularly. Make sure your monitor is using the latest firmware. I will reach back to Samsung to find out what ETA is from Nvidia. Given that it is Chinese New Year there may be a delay in the response. Personally, I have some faith that this will be resolved in the next month or two. We will see. I have 3 of these monitors and they are still fantastic monitors. I will be persevering with this until fixed. I have had these monitors since they were released. A couple more months I can bear with it.....