Samsung Odyssey G8 G80SD 32 inch Intermittent Black Screen

[NealMcDeal]

Hi Everyone

update.

For months I have been chasing Samsung re: firmware updates, eventually I got hold of 2nd level support and a technician that actually knew something instead of giving me standard pre-canned responses.

I was using 1004 firmware and then upgraded to 1005, unfortunately there was not any improvement.

However, Samsung support gave me access to v1301...a big jump in version numbers and now this is on the support websites to download as a USB update. (I am not sure if it is available via auto updates as I had upgraded them all manually as at the time, the auto update process didn't have the new firmware).

I can say that this version 1301 has "improved" but unfortunately not eliminated the screen blanking issue. This is very disappointing, but that being said it is happening a lot less these days once I have upgraded to this firmware.

So if you are running on anything less than 1301 and have this issue, I suggest you upgrade to the new version. You won't regret it. I have contacted support again, to find out if they are still going to continue looking into this problem. [I have also indicated that I have another problem with the Settings - Number - Color button on the remote, and that my remote eventually stops responding to my monitor - oh well will have to wait for that to be fixed.]

Anyway back to the monitor problem. I only seem to have the problem with Display Port. (Don't matter what frequency as it still occurs - FYI I operate the monitor at 120Hz. But tried 60Hz and 240Hz and still same issues. However, if I use HDMI I don't have any issues at all. I am using a NVIDIA RTX 4080 Super; using G-Sync Compatible/Adaptive Sync.

I have this monitor (as well as a G6) connected to my main PC using Display Port and then a work PC connected via HDMI. I am mainly on HDMI during the day and have NEVER had the issue with HDMI on the G8. However, when using Display Port, the problem still exists. (BTW the G6 has never missed a beat - so if you only use one computer connected to the monitor I will suggest you change your cable to HDMI. But if you are like me that use two computers connected up, the one using Display Port will probably still have an issue.

Do other people still have this issue with the screen going randomly black for about 1-2 sec from time to time? What Frequency (Refresh Rate) are you using?

Thanks

Neal

[NealMcDeal]

Today I heard back from my contact at Samsung. I do really appreciate him getting back to me. At least has shown genuine interest and customer care/service. He reported to me that they have not heard back from Nvidia yet, however that being said, he got a message from his contact at Samsung Headquarters that will try escalating this again with Nvidia. I asked him to let me know as soon as he hears anything back.

So for now we can only hope that this stays on the radar with Samsung to keep persisting with Nvidia. In the meantime all we can do is:

1. All of us continually (eg. monthly) keep trying to contact Samsung on this issue. They more that they hear from their customers that this is a problem the more likely that they will keep pestering Nvidia!

2. Try to follow Nvidia's approach to submit a fault (I have posted details on this process previously) - there are a few steps involved here. Personally, I have not heard back from Nvidia. I will be emailing them again shortly. But encourage others to do the same thing. The more people that email Nvidia with the issue the more likely it will be noticed.

3. Contact people in the press/media and let them know the issues. I posted a comment on the story link that I linked above. So hopefully this will get the attention of the author of the article to maybe write another article etc. Any help from others would be appreciated here. I don't use social media (eg. Twitter/X, Facebook, etc etc) so if people have any of these accounts to try and reach out to people in the media, please do.

Again with all of this, the more we get this info out there in the wild and more we contact Samsung/Nvidia, the more people will take notice and eventually we will have our win and then everyone will benefit.

Also, on another note, @Yaari I have asked the question on how we can raise feature requests to Samsung for new firmware, and in particular how to disable the Game Bar prompts. As an FYI, there was a comment posted in the Review section of the Product Page talking about this specific issue - https://www.samsung.com/au/monitors/gaming/odyssey-oled-g8-g80sd-32-inch-240hz-oled-uhd-ls32dg802sex... filter by 1 star and you will see it. 

As soon as I hear any info on how to do this or if he has passed on my request I will let you all know.