s32bg652en Monitor goes dark on almost half of screen

[Emanon523]

Like the title says the monitor will go Sri on almost half the screen. Seems to do it most when trying to stream using an app on the monitor itself.  It will work fine after being restarted right up till a show is selected from Amazon or Netflix for example.  Just purchased it a couple of months ago.  You can see on the picture how half the screen is almost black compared to the rest.

 

[Noobie]

The TV backlight is broken. Contact samsung support

[Noobie]

Unless if you want, get a replacement for the backlight and try to repair it

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a few options.

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.