07-01-2020 09:55 AM
So, I updated my note9 yesterday and right after the updated I started getting this notification 'Firmware update not completed' . Upon clicking, it shows me an error:
"The profile update could not be completed. Please try again later. If the problem persists, you mayneed to contact Customer Service. Error: Internal Error (407)."
Help Please!
Solved! Go to Solution.
07-13-2020 10:45 AM - edited 07-13-2020 10:48 AM
Thank you for reaching out. We are aware some members may be experiencing the following symptoms.
As we look into this further, please try one of the following:
07-01-2020 10:50 AM
I have the same problem with my Note 9. Samsung said it was a provider issue. Provider said it is a software issue. Really annoying.
08-27-2020 09:14 PM
07-01-2020 09:02 PM
i have the same exact problem.
07-02-2020 04:51 AM
I have been having the same errors since the latest update
07-02-2020 08:14 PM
Firmware update not complete somebody have the same issue?
07-03-2020 08:58 AM
My unlocked note 9 has been on a loop since last Samsung update yesterday morning. Says OMADM Firmware update not completed...then goes to update firmware then Error: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Internal Error (407). Have had this phone since June 2019 and no issues at all until this last update. It's in a loop and keep on draining my battery. Would prefer not to factory reset the phone. Already tried a soft reset. Please help. Thank you!
09-09-2020 03:25 PM
i copleted the factory reset and still have the same issue!
07-02-2020 10:19 AM
Please send a private message with the model code, baseband version so I may look into this further. http://bit.ly/2XERsky
07-08-2020 10:05 AM
SM-N960U that's my model#, how to find baseband version. Please note this is public issue not specific to one person so request you to address by providing a new firmware update or software update.
My current software update version is- Security patch having issue