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‎03-26-2023 02:22 PM (Last edited ‎11-26-2023 05:44 PM by SamsungChelsea ) in
Galaxy Note PhonesOK, so I found my Note 20 Ultra stuck on "Phone is starting".
Searched around and found all sorts of "fixes" like factory resets and safe mode. Nothing worked.
I could actually swipe the screen down and see my settings (weird) and noticed that it was in flight mode and the Bluetooth was off. I then recalled that while I was out, the battery was running low so I'd switched to power saving mode.
Turned off power saving mode and all was back to normal.
Now, here's my question:
Why does my phone revert to getting hung on "Phone is starting" whenever I activate power saving mode?
Cheers
K
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‎03-27-2023 03:24 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand the concern regarding the message "Phone is restarting" when using Power Saving Mode. If testing the phone in safe mode and a factory reset have not resolved the message, it is recommended to have the phone evaluated by an authorized technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎03-27-2023 03:24 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand the concern regarding the message "Phone is restarting" when using Power Saving Mode. If testing the phone in safe mode and a factory reset have not resolved the message, it is recommended to have the phone evaluated by an authorized technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html