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Samsung Galaxy J7 Prime Doesn't Fully Charge

(Topic created: 10-17-2019 01:35 PM)
Samsung_Q7qSrzr
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Phone only charges to 80%. Disconnecting and reconnecting phone to charger will complete 100% charging. Swapped out the battery with another, that's not it. Phone is two years old.

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Samsung_Q7qSrzr
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Found it! It turned out to be the Outlook email app. Uninstalled the app and phone now charges fully.

Thank you all for your great suggestions, each one helped and I learned a little more about my phone.

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SamsungAdam
Samsung Moderator
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Do you experience these symptoms if you try to charge your device with it in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.


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Samsung_Q7qSrzr
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I only learned about the safe mode a few minutes ago. I will give that a try. I do get messages saying an app is draining the battery faster than it is charging.

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SamsungAdam
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Thank you for following up. Please keep me posted on how your device functions in safe mode.


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Samsung_Q7qSrzr
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Charging in the safe mode did not improve charging. The only way it will fully charge is disconnecting and reconnecting the charger after it reaches 80% - 88%. 88% is the highest it will charge. My wife has the same phone, it charges as it should using the same charger.

BTW, thank you for your input, very much appreciated.

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SamsungJace
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Could you post a screenshot of your battery usage so we can see if there is an application using more than it should?


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Solution
Samsung_Q7qSrzr
Astronaut
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Found it! It turned out to be the Outlook email app. Uninstalled the app and phone now charges fully.

Thank you all for your great suggestions, each one helped and I learned a little more about my phone.

View solution in context

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userE1sPeWZ7YQ
Constellation
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I also have this problem.. I reset my device but nothing, it still has battery problems, I switched its battery but nothing helps.. I might get a new phone
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userncpPkwlUGe
Constellation
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I having this problem to plug it in charges only partially then plug it back in to another outlet and it charges the rest but I dont have outlook so it's not that how do I know what app it is if it is an app
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