I have read about the amazon prime app not working on smart tv’s and tried all suggestions with no success. Now getting error code1060...any help or new ideas?
If this is the only app not working, you will need to reach out to the developers directly.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
If this is the only app not working, you will need to reach out to the developers directly.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Had the same issue. Prime would freeze upon launch and sometimes I could get in after waiting a few minutes and other times it would remain frozen. I went to Settings > TV Device Manager > Manage Storage and cleared the Cache and Data for Amazon Prime and a couple of apps that I don't use like Apple TV and Hulu. Also, ran Memory Boost and Clean Running Apps. Can get into Amazon Prime everytime now.
I had the same issues, I found that by deleting the Anazon app and then reinstalling it fixed it. I had to do a couple of times until the issue was resolved (where it just freezes). Hope this helps some.
This issue is NOT fixed... It's been reported many, many times. Yes, turning off, re-installing the app and praying... sometimes fixes it, but this is not working as designed or advertized. The problems returns after a few hours or days. The Samsung and Amazon Prime developers need to work with each other and get to the root of the problem. Stop asking individual end users to contact the Amazon developer as this will not fix the issue with all the TVs for all the users.
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Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I'm sorry I don't mean to be rude but reaching out to the developer is not a solution. A solution is one that Samsung should provide. It's a Samsung TV and Samsung should ensure advertised functions - function. There's even a button on my remote dedicated to Amazon.
Question: Do any of these issues noted in this forum ever get a response from Samsung?
What you explained to do worked. Sometimes I have to go out of a show and go back in for it to stop freezing. How crazy for a Samsung employee to just say contact someone else. We can't help. And a person who doesn't work there can at least find something to do in the meantime. TV is all people have been able to do this past year and still no REAL solution on this forum. Smh
Have you tried going into your amazon account and removing the tv from devices? You can then try logging in the tv as a new device and see if that helps.
