How to Turn off auto-detect HDMI

[CNMark]

How do you turn off the auto-detect HDMI feature? Sometimes my Apple TV comes on and then the TV automatically turns on as well but I don't want the TV to do so. How do you turn off this feature?

Thanks,

Mark

[Pyretech]

I just got a software update, and was hoping it would fix this issue...but It didn't. Im on the chat with Samsung now there solution so far was to unplug the TV for 60 seconds.

[Jettaus]

Any luck Pyretech? My experience with Samsung live chat (in Australia) took me down a long path of resetting the TV to factory settings, updating firmware, removing batteries from the remotes, changing HDMI cables, removing devices and re-connecting one at a time, and probably more things I can't remember. 

It took me until the 4th or 5th person to tell me this is actually a 'feature' of the TV (2016 models). I then asked how to progress the problem, and was told to send an email to a service division, which I did. After having to explain to them again what the problem was (they thought it was a fault), I eventually had my enquiry sent to Product Specialist Team/Resolutions Team.

That was on 9 January 2017. Still haven't heard back, although I did pass on the link to this thread about a week ago so they know this problem is affecting many people around the world. They did acknowlege receipt of the link and said they had passed it on.

[Pyretech]

Nope, I got the exact same steps to go through as you did.  It should only take a software update to fix this. 

[Sam Soong]

I can confirm it is not CEC, because I cut the wire from pin 13 and still got the problem.

Now I am going to cut the wire from pin 19 (Hot Plug Detect) but first looking for a new cable

To be continued...

[userInpj53y7wQ]

Fix this issue immediately! This is horrendously frustrating. We have to wait till SUMMER for this update?! Ridiculous.

[NEW-NEWPORT]

Explain the "fix" this Summer???

[ralfyguy]

No updates since November. There isn't gonna be any more updates I'm afraid.

[userzvEG8YllTH]

I have the same problem and am thinking about returning the Tv to Costco since Samsung cannot be bothered to fix the problem.

[Samsung_Stephanie]

I am very sorry to those who it is still not working for, if you are not located in the US I cannot guarantee the 1180 update will work. Seems to be getting mixed reviews from what I have seen from people overseas. I must urge you guys to reach out to a support team in your area as myself and the other mods cannot do anything to help make them aware. The only engineers/developers we have the contacts for are based in the US. So as much as I want to help, I need you guys to seek help there as well as here. Even if they don't have a social media support system, bug them over the phone. 

Since this is a US based forum and for US customers, the fix is the 1180 update, I am marking this thread as solved. (Please note this can be changed if things change, this is just so other users have better access to the fix.)

[DarkWolf]

I'm in the US and I have yet to receive the update at all. For now, I have been relying on an hdmi switch to prevent this from happening, but I would love to connect my ps4 directly to the TV... 

In any case, I recommend that anyone having unrelated issues like the inputs being relabeled stop trying to thread jack and open a new thread for the issue.