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How to control Xfinity TV box (XG1v4) with Samsung Smart Remote

(Topic created: 07-11-2022 10:19 AM)
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user5EbtfbbyjT
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I identified the TV box with my local Comcast provider in Source, and the Samsung remote is paired with the Samsung Q90A TV, but the Samsung remote does not control the TV box. What am I missing? 

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Samsung_Moderator
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Since that did not help I would recommend making sure that all devices are up-to-date on their software. After that, I would recommend reaching out to Xfinity support as there may be an issue with their box. 

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Samsung_Moderator
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Hello! I understand how this can be frustrating with your remote not working as intended. Here is some information below that may help solve this issue. 

 

https://www.samsung.com/us/support/answer/ANS00089902/

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user5EbtfbbyjT
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No. I think the problem may be that in Source/Universal Remote/Comcast, I am not given the option Enable RF Remote.

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Samsung_Moderator
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Since that did not help I would recommend making sure that all devices are up-to-date on their software. After that, I would recommend reaching out to Xfinity support as there may be an issue with their box.