I have just installed new Xfinity Cable Box on my Samsung TV. Initially it worked very and both video and sound were ok. But on next morning, there was no sound on the TV despite of the fact that I tried to unmute the sound from both the remote controls and also tried to increase the sound by increasing the sound through volume feature. Now there has been no sound and I have no idea how to fix it. Need input and solution of this problem.
Hello! @Adnan12 Thank you for posting about this. I'll be more than delighted to assist you with this. Can you run a sound test? On your Samsung Tv, go to Settings > Support > Self Diagnosis > Sound Test. If the test produces sound, the issue may lie with cable box or the connection. You can also, check the tv audio settings, got to settings menu. Navigate to Sound> Sound Output and confirm that the correct output device is selected.
Ensure your Samsung Tv and Xfinity cable box are running at the latest software versions. If none of the above works, perform a factory reset on your Samsung tv. Go to Settings > General > Reset.
Please let me know if this helps
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Hello! @Adnan12 Thank you for posting about this. I'll be more than delighted to assist you with this. Can you run a sound test? On your Samsung Tv, go to Settings > Support > Self Diagnosis > Sound Test. If the test produces sound, the issue may lie with cable box or the connection. You can also, check the tv audio settings, got to settings menu. Navigate to Sound> Sound Output and confirm that the correct output device is selected.
Ensure your Samsung Tv and Xfinity cable box are running at the latest software versions. If none of the above works, perform a factory reset on your Samsung tv. Go to Settings > General > Reset.
Please let me know if this helps
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
