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I reset my tv and now my smart remote won't pair... HELP!

(Topic created: 03-08-2024 10:43 PM)
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itsjimmay
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Projectors & Other TVs
I reset my tv because the wifi wasn't working at all, but now my remote won't pair up with it. What do I do? I tried cutting the power off and turning it back on. I've tried resetting the remote using the play/pause and enter buttons. I've tried re-pairing using the play/pause and return buttons, but NOTHING is working. Is there another solution? 
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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello, Thank you so much for posting about this. I'll be more than delighted to assist you with this issue.  Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01202543/ . If these steps do not resolve the issue, I recommend reaching out to a moderator here in a pm for further assistance. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello, Thank you so much for posting about this. I'll be more than delighted to assist you with this issue.  Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01202543/ . If these steps do not resolve the issue, I recommend reaching out to a moderator here in a pm for further assistance.