Netflix not working on Samsung Smart TV

[michaelgeraci]

I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?

[babybluepumpkin]

Good luck. Been through all of this. NOTHING is working.

[userwriIEcKbxO]

Netflix works on Samsung MU8000 with LAN (living room)

Netflix does not work on Samsung ES6300 with WLAN (sleeping room). Amazon prime works fine.

No error code. Just says "cannot connect to netflix." (in german). Samsung ES6300 does not have a netflix ESN listed.

Any fix?

[Anonymous]

userwriIEcKbxO, please provide the full model code of the television as well as the current software version. 

[userwriIEcKbxO]

According to the TV menu:

Model Code: UE37ES6300

Software Version: T-MST10PDEUC-2007.0, BT-G

[Anonymous]

userwriIEcKbxO, regrettably, we do not have any information for non-US devices. Please reach out to the EU Community. 

[userRWnalhQK5j]

No way to log it of Netflix since it wasn’t working. So I moved cursor to Netflix icon and held enter button until I saw “updating”. It hung, so after a few minutes I backed out of smart hub and then went back in.. I had to hit OK to update, which was quick. Then, Netflix worked!!”

[userdrcvXjLP70]

Did you have to reset all the apps when you did this, or could you just reset Netfilx???

[mrsortiz421]

Thanks!!! Working again. Easy fix. 

[userP7jeYxDlog]

Yes, resetting the TV solves the problem with Netflix app. But I have to do it almost everyday. Why can't Netflix app just work in Samsung TV. It is very annoying to reset all the time. I'm waiting for Samsung to solve this issue permanently for almost a year. Don't they realize that many people buy Samsung TV just to watch Netflix? Please solve this issue ASAP.

[userv67gjDJCbv]

Thank You!

This did the trick… Unfortunately it seems every couple of months I have reset my brand new Samsung Smart TV, which is ridiculous!