I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
This says this has been resolved but I do not see any solution. I have had my tv for 4 months and keep having to uplug the tv for 30 seconds to get netflix working again. Is there a solution I am missing? My family wanted me to cancel netflix, but I am wanting to return the tv instead. hoping this forum can save my frustrations. I ordered it online from Samsung, so not as easy as returning it at the local tv store. can anyone tell me what to do next?
Once you have Netflix working (by unplugging/replugging), make sure that you get to the menu that has "Exit Netflix" as an option in order to get out of Netflix. I found that worked for me and Netflix would start normally after that. Eventually, the system and Netflix updates caught up and it ceased being a problem.
Good luck to you....I know how frustrating it can be. Netflix worked fine on my Sony and on my PC, just not on the new Samsung boat anchor.
This is not a solution but rather that a vague explanation of what might have happened and I would like to thank Samsung for their copious support in closing this discussion:
"Four weeks later, I can confirm that Netflix is also now working after a quick sign out/reinstall of the Netflix app.
It's a shame that the Samsung technicians and moderators aren't informed of what defects exist on their products. You would think they would know what issues are out there and what their development team is working on. There should be more transparency for the customer. They should let their customers know that the issues are known issues and they are being worked on urgently. The smart hub restarts and the system resets are frustrating when customers have already tried these tasks numerous times. The only answers I ever got was the equipment is defective please return it for a new one or we can send a technician to your home at an additional cost to you. Unacceptable , especially when customers are informing them that other users are having the exact same problem.
This is was a software issue on samsungs side which we all said from the start and it was rarely acknowledged."
Holding down your power button for 5 plus seconds may help some of you but 99% it will not. That simply clears your cache and it is not a solution simply another tech help from god knows who. I doubt Samsung since they respond to no one on this complaint. They have no solution due to engineering design is my final response so give up and stream through another source or TV and remember this when its time to purchase your next electronic equipment - there are other suppliers whose smart TV's are more cost effective and that work.
I've had a few high end models of your smart TVs and the same problem persists. I have tried all recommended solutions including resetting smart hub, resetting TV, reinstalling a the preinstalled app by fiddling with location settings where Netflix isn't available. I've even taken the device off of wired network to wifi only. Most of those solutions work for a week or so then the problem is back. The Netflix app works fine on my Nvidia TV and all other apps work fine. So it is only related to Netflix and using a Samsung device. Your support experts don't seem to be aware of the issue nor how to fix it even though if you look at several of your forums as well as other expert forums such as CNET, it seems to be wide spread. You should probably start taking it seriously and developing a solution because you are losing customers hand over fist. I have your Q7F model, I've had your 9000 series and the frame TV and the problem affected all of them. I'm not longer wasting thousands of dollars on your supposedly amazing TVs because you don't fix the problem. It's a shame because you have one of the best pictures but I've been fooled more than three times now and thousands of dollars later.
