Solved: Picture Issues on TV un55nu7300 - Samsung Community

Jenkins6585 · ‎07-08-2023

Turned on my TV (un55nu7300) a couple days ago and noticed this weird discoloration spot in the bottom center, picture does no justice and is extremely noticeable. Any help or insight would be greatly appreciated.

Samsung_Moderator · ‎07-12-2023

Hi there, Thanks so much for posting about this. I can certainly understand the concern with this picture distortion happening. I'd first like to provide the following link to our guide on picture issues. This guide will take you step by step through what to check to determine the cause of the picture issue, as well as how to resolve it.

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

However, once these steps are completed, if the picture is still distorted, the TV will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

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Samsung_Moderator · ‎07-12-2023

Hi there, Thanks so much for posting about this. I can certainly understand the concern with this picture distortion happening. I'd first like to provide the following link to our guide on picture issues. This guide will take you step by step through what to check to determine the cause of the picture issue, as well as how to resolve it.

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

However, once these steps are completed, if the picture is still distorted, the TV will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

Original topic:

Picture Issues on TV un55nu7300

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