Prime Video not working!

[Oldyellr]

I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?

[userPXE4uy3jRw]

This worked for me as well late April 2020 for  Q7 65" QLED 

[userMfUzLjRS2w]

Thanks I hold the power button for 15-20seconds ans worked!!!!!!

[userU8usZTsd4z]

Yesssss!!!  Saving this discussion!

[userskvqwWfLJP]

This works if you have a samsung tv and it says something went wrong unplug it for like a minute and then press the power button for 20 seconds then reinstall the app and your good. 

[userqAKR4CmvFm]

This is the only thing which worked for me. Unplug the TV for a minute, press the off button for 20sec. Thank you

[usertBlgHOhYvK]

This worked great for me!  Thank you very much

[userdoaeXj41ha]

This worked for me. Unplug TV for one minute. Then press power button on remote for 20 seconds. 

[user0l887UgJmi]

It worked for about 5 seconds. I found the only solution since Samsung has no response to "their" issue is to trash the Samsung TV and move on to another brand as am I. I will just get a smarter TV.

[usereyTg2CSPkE]

Mine doing same. I unpluged set from wall for 1 minute and it started working.

[user5m53bPXKg8]

In case you are stuck on a screen and can't access this page you have to unplug your TV and plug it back in to restart the app.