The TV powers on by itself when plugged in, but the red light does not light. Message appears, 'Unable to connect to the server. Try again later.' Eventually, the Samsung TV Plus logo appears in the upper right corner and 1/2-way down the right side a box containing 2105 (?). Then the apps appear along the bottom. And, finally, a channel (2105??) starts to play. The control devices (Samsung and DirecTV) will not interact with the TV. The only way to turn it off again is to unplug it.
Hello! Thank you for reaching out! I would recommend trying a factory reset on the TV if possible to try and solve this issue. If this does not help then this will be something that will require service. Depending on your warranty you will have a few options!
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I would recommend trying a factory reset on the TV if possible to try and solve this issue. If this does not help then this will be something that will require service. Depending on your warranty you will have a few options!
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
