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Original topic:

S95C refuses to change aspect ratio

(Topic created: 11-02-2023 12:00 PM)
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ObiJohn
Constellation
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Projectors & Other TVs

My Samsung 65" S95C is set to a 16:9 aspect ratio which is not always the best. Most of the time we are using the internal apps to watch movies on Netflix, Amazon Prime, Disney, etc. The sound is playing through an external home theater system using the eARC HDMI port. When I attempt to change the aspect ratio, a message comes up saying, "This function is not available". 

Help please.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! Thank you for reaching out! All apps automatically set the aspect ratio depending on the configuration for certain content formats. Since they are not controlled by your TV, you will be unable to change this setting.