JUMP TO SOLUTION Solved

Original topic:

TV Blew Up while I was watching it last Night - Sparks flew from power input area

(Topic created: 10-26-2023 09:38 AM)
2021 Views
FrankWagner
Constellation
Options
Projectors & Other TVs

My TV Blew Up last night while I was watching it.  I have a surge protector and all and it just popped and  sparks came out the back where the power input plugs in.

How do I know if the TV is under warranty?

The Model is UN75RU7100FXZA

Version WA03 /URU7100

S/N <hidden>

Has this happened to anyone else?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Oh no! I hope everyone is okay! I would recommend either calling in directly at 1 (800) 726-7864 to talk to someone as soon as you can. Or if you prefer you can also send a PM to me or any of the other moderators with the following information. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

 

View solution in context

3 Replies
Heather0wink
Cosmic Ray
Options
Projectors & Other TVs
Also contact your electric company find out if you have bad wires in your wall itself home owners or renters insurance if you have that
0 Likes
Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Projectors & Other TVs

@FrankWagner It looks like that TV is a 2019 model. The warranty issue would really depend on when you bought it but the warranty has probably expired. 

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Oh no! I hope everyone is okay! I would recommend either calling in directly at 1 (800) 726-7864 to talk to someone as soon as you can. Or if you prefer you can also send a PM to me or any of the other moderators with the following information. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: